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Google integration corrupts calendar view

Copper Contributor
Posts: 108
Country: USA

Google integration corrupts calendar view

I have a client who twice now has had to rebuild their calendar after Google sync (no contacts, just activities). They did the rebuild on their own, so I was not able to suggest removing the metadata first. Strangely, the Task List still works. When viewing the calendar, they get the non-specific "Act has generated an error..." and Act crashes. Sync settings are 30 days ago and 1 year into future. Other settings say Act wins. The first sync works, although I don't have data on how many times they can sync before this happens. Anyone seen this behavior?

Cheryl Campbell
Denver Solutions Group
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Google integration corrupts calendar view

I have seen all sorts of weirdness with both the Outlook and Google sync ... even wiping all the activities from ACT!

This seems much worse of Google/Outlook is then sync'd to anything else (like a mobile phone or tablet) ... are the sync'ing that way?
Copper Contributor
Posts: 108
Country: USA

Re: Google integration corrupts calendar view

No, just Google. It is, however, a 2006 db recently upgraded to 2012. We suspect recurring activities is the culprit.
Cheryl Campbell
Denver Solutions Group
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Google integration corrupts calendar view

This could be due to a bad Google recurring activity(s). Try removing the recurring activities in Google before repairing and resetting the database to sync with Google.
Greg Martin
Sage
Copper Contributor
Posts: 108
Country: USA

Re: Google integration corrupts calendar view

That sounds so easy but this client had a few hundred. They aren't happy, having to recreate all these activities. No way to tell which one (or more) is corrupt.
Cheryl Campbell
Denver Solutions Group