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Gmail Integration just stops

New Member
Posts: 9
Country: USA

Gmail Integration just stops

Using v17.   Set up google integration for the purpose of recording sent email text.  It works for a while, and then just stops randomly.  Under 'Google Integration Preferences'   --->  'Schedule Google Integration' we have it set up to execute hourly (we have also tried daily).  This process will stop after a day or two, or sometimes after a few hours.

 

Any suggestions?

 

Thanks,

 

John S.

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Gmail Integration just stops

[ Edited ]

Can you still sync manually from the Tools > Integrate with Google menu?

 

Also, it would be worth checking antivirus/firewall exceptions, and that UAC is disabled. Here's a Knowledgebase article on the subject: http://kb.swiftpage.com/app/answers/detail/a_id/25125

Does the issue occur for other Windows users?

New Member
Posts: 9
Country: USA

Re: Gmail Integration just stops

Hi Gary,   yes - we can usually restart the process by going to Google Integration Preferences, schedule automatic integration (and put a date where we want to start) and click OK.  The process will run for a day or two (sometimes less, sometimes longer) but will eventually stop.  It seems to occur with all of our 5 users, and we are all using different operating systems (XP, Windows 7, Windows 8).  We had this same issue when we we were using a previous (2013) version of ACT, but it was less common seemed more stable than what we have now.

I will check out the article on firewalls. Thanks for your assistance.

John