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Gmail Integration - Key Email(s)?

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Astute Commentator
Posts: 53
Country: United States
Accepted Solution

Gmail Integration - Key Email(s)?

We've recently switched platforms to Gmail from Outlook, and have been looking at starting to use the Gmail Integrations within ACT.  Two questions:

 

1. Is this integration working well right now, or is it unstable?  Looks like a recent thread, mentioned some instability of Gmail integration with ACT.

 

2. Most of our contacts are couples/partners, and they all have 2 or more emails.  Which Gmail email does ACT sync with (work, home, etc.)?

 

Thanks!

 


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Solution
Accepted by topic author Sucia
‎11-11-2016 08:17 AM
Administrator
Posts: 4,024
Country: United_Kingdom

Re: Gmail Integration - Key Email(s)?

[ Edited ]

Hi Sucia,

 

  1. Gmail integration is stable. You shouldn't run into any issues if you use it in the recommended way.
    1. Do not try syncing too frequently, this can lead to history duplication. I would suggest no more frequently than 30 mins.
    2. Do not sync both Gmail and Outlook if the same Gmail account is also set up in Outlook.
  2. In terms of contact syncing, Act can sync multiple email addresses with Google Contacts, i.e. Work and Home addresses.

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Solution
Accepted by topic author Sucia
‎11-11-2016 08:17 AM
Administrator
Posts: 4,024
Country: United_Kingdom

Re: Gmail Integration - Key Email(s)?

[ Edited ]

Hi Sucia,

 

  1. Gmail integration is stable. You shouldn't run into any issues if you use it in the recommended way.
    1. Do not try syncing too frequently, this can lead to history duplication. I would suggest no more frequently than 30 mins.
    2. Do not sync both Gmail and Outlook if the same Gmail account is also set up in Outlook.
  2. In terms of contact syncing, Act can sync multiple email addresses with Google Contacts, i.e. Work and Home addresses.
Astute Commentator
Posts: 53
Country: United States

Re: Gmail Integration - Key Email(s)?

Thanks for the help. I appreciate it.