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Gmail History sent email showing with incorrect record manager

New Member
Posts: 9
Country: USA

Gmail History sent email showing with incorrect record manager

Using v17 and have been trying to get our team all up and running with Gmail integration.   We are having a problem that I had not seen before today.

History is showing up with wrong record manager.  Example:  I send an email through gmail to a contact.  In History, the email shows up, but it has another ACT user showing as the record manager (as if it was the other user who sent the email).  This is a new problem that I had not seen before today.

 

Any suggestions?

 

Thanks,

John S.

 

 

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Gmail History sent email showing with incorrect record manager

[ Edited ]

Hi John,

 

Your issue sounds similar to the one described in this thread. Please could you check the suggestions mentioned in there and report back?