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Gmail History not Attaching

New Member
Posts: 9
Country: USA

Gmail History not Attaching

We just installed 2013 this morning and loved that we could have the messages from google apps be attached as record history. This worked great on the first sync, and pulled in months of history that was not recorded when Outlook was not in use.

 

Unfortunately it has completely stopped working for all (or at least most) of our users. Emails we send to contacts from gmail, iPhone or Outlook (not configured to sync) do NOT show up in ACT now.

 

In the dock App, Google Sync History is completely useless. I'm not syncing contacts, so it shows all 0's for each sync time. When I click on activities, nothing happens, it looks like it is still showing contacts.

 

I don't even know where to go to try and solve this problem and surprisingly can't seem to find anyone else who has posted on this topic previously.

 

Any suggestions?

New Member
Posts: 9
Country: USA

Re: Gmail History not Attaching

Well it turns out that some messages do seem to sync, but the specific messages we've been looking for in the test haven't for one reason or another!

 

Can't seem to make any sense of it, but we will continue to monitor.