09-21-2010 02:38 PM
We have customisations to the fields and the layouts but not the menus. The problem seems to occur when we navigate to the documents tab and there are a number of documents attached more than 10 i.e excel / pdf / etc it tries to show the bitmap image for the icon next to the document and then bang we get the error message up and it crashes or it just crashes. At this point its the ctrl-alt del to get it to close , this doesn't always close it and its a power off of the computer because the whole computer has locked.
You can probably imagine how frustrating this is, we upgraded from 2010 as we wanted to go to Office 2010 , this has been a very bad decision.
09-21-2010 03:02 PM
So if you don't have thumbnails view enabled for the folder, then you won't have the problem
It may be a command line control in Windows 7 rather than the simple folder View menu option that is easily available in Windows XP.
09-21-2010 04:48 PM
09-22-2010 05:19 AM
I have found a fix temporarily that stops ACT from crashing and will display the icons in the documents tab , most of our machines run NVIDIA Cards with eith VIsta or Windows 7 if you roll back the driver to 197.45_desktop_win7_winvista_32bit_international_whq.exe download form the NVIDIA Site which changes the driver to the April 2010 everything works much better.
09-22-2010 09:09 AM
This doesnt sound good. I just received the 2011 Upgrade, now not understanding this, should I install it? I can't take the chance to install and then for the database to be compromised and then have to revert to 2008 ACT Premium. Whats a guy to do?
09-22-2010 07:01 PM
It is part environmental and part user habit where it arises.
Generally larger sites where you have enough people interacting with the database and a large/old database with lots of history on view. As one of the other respondents mentioned it can be video driver related. If people are doing a lot of lookup and screen view changes that's a problem.
Fundamentally it is a video resource issue that can manifest in various ways where ACT! does not release GDI as it should. We found ACT! 2009 was the worst and it has tended to get better.
09-23-2010 12:11 AM
We were using 2010 premium, we did not have these issues, the main reason we updated 2011 was to use office 2010 , in retrospect `i wish we had stayed with the 2010 version, I hope that a fix is being worked on perhaps someone could comment as we totally rely on ACT for the smooth functioning of the business, the impact of these issues in a small business has been dramatic.
09-23-2010 12:54 AM
You have highlighted the complexity of the issue. I notice that there has been no comment by Sage in this thread, it would be appropriate for us to have some indication as to what progress is being made to resolve this. I do hope this isn't in the 'too hard' basket...... Care to comment Sage?