10-26-2010 06:37 PM
Running ACT 2010 premium on windows 2003 server with Windows XP pro clients. I got a resolution of dependency error on one PC and followed the procedure below. It worked to get ACT 2010 premium running again on the client, but I can no longer access email before the dependency error. Email is working for new emails, and I can see the emailstore.mdf file being accessed by the time changes on the file. How do I gain access to the old emails that reside in this file?
04-19-2010 06:36 AM
Welcome to the ACT! Online Community. In regards to the error message you are receiving after applying ACT! 2010 SP1 HF1, you may be able to resolve by manually removing your preferences file. Follow these steps:
11-11-2010 08:04 AM
With the recreation of the Preference files, there is now a new identifier (within the email database) for your Internet Email account. Since you have been using the new settings for @ 2 weeks, you now have emails assigned to 2 different identifiers. To combine these 2 sets of emails you will need to contact the Act! Technical Support group (ph: 800-927-3989), they have a utility that can reassign the old emails to the new email setup files.