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Fields do not display values in the Contact List view - but do in the detail view

Tuned Listener
Posts: 5
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Fields do not display values in the Contact List view - but do in the detail view

Right now I have several imported contacts that all have the same strange issue.  In the detail view their phones and faxes are filled in but when switching to the list view those fields are blank.  Even weirder, when exporting the list view to excell the fields are populated on the excel sheet!

 

Has anyone seen anything like this before?

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Fields do not display values in the Contact List view - but do in the detail view

Hello Mathoslah,
If there are other users accessing the same database, do they have the same issue? If not, then try rebuilding your ACT! preferences file using the Alternate Method in the bottom half of this Knowledgebase article:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1477...

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.