Showing results for 
Search instead for 
Do you mean 
Accepted Solution

Fields Not Populating After Importing Data

Accepted by topic author HCav
‎09-25-2015 03:20 AM
Copper Super Contributor
Posts: 116
Country: USA

Re: Fields Not Populating After Importing Data

[ Edited ]



Thank you for submitting your post. Looks like you are having an issue importing data from an Excel spreadsheet into your web-based database. If you have customized fields within your Excel spreadsheet, you will need to select the customized import option from the wizard so you can create the fields within Act. If you already have the fields added in the database, you will need to map the data using the mapping tool in the Wizard. Below I have attached the link to the Knowledgebase Article that may assist you in fixing this issue:


  1. 37895 How to import contacts via comma delimited (CSV) file into Act! Premium (Web) v17 and higher -
Hope this helps,

Scott Baker
Visit the knowledgebase at
New Member
Posts: 11
Country: USA

Re: Fields Not Populating After Importing Data



I had assumed that the custom fields would auto-populate.

I used the drop down to assign excel values to those fields and it worked.

Thank you so much!!