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Field not available to add to layout

New Member
Posts: 4
Country: USA

Field not available to add to layout

Using ACT Premium Web in Chrome browser

I go to Tools>Design Layouts>Contact
And the layout window pops up.
I want to move a User field from the tab "User Fields" and place it in the main Contact window.
I deleted the field "User 6" and added a new field.
The Please Choose Field window pops up and I look for User 6 to select it but it is not displayed in the list of available fields.
I logged out, relogged in, rebooted, made coffee....still no field User 6 available to be attached to a new field.

If I open the Properties box, it is not in the list of used fields. The User 6 (Text)  is there but not the User 6 (Field).
How do I get this option to show up in the Select Field pop-up box when creating a new field?
Thanks.

Copper Contributor
Posts: 62
Country: United_Kingdom

Re: Field not available to add to layout

Hi

 

What type of field is User 6 in your database?

Glenn Lye
glye@crmdata.co.uk
07827 643672
New Member
Posts: 4
Country: USA

Re: Field not available to add to layout

 

It was a drop down menu. Just a list of text names. 

 

Copper Contributor
Posts: 62
Country: United_Kingdom

Re: Field not available to add to layout

And when you re-created User 6 you created a regular character field?

Have you tried to create another character field to see if it appears in the Choose Field pop up box?

Glenn Lye
glye@crmdata.co.uk
07827 643672
New Member
Posts: 4
Country: USA

Re: Field not available to add to layout

 

 

I went into the Define Fields and User 6 data is completely gone. 

I assumed in Design Layout I was simply deleting the location of the field. Crazy. 

I guess I need to recreate the field. 

Copper Contributor
Posts: 62
Country: United_Kingdom

Re: Field not available to add to layout

Yes that will be the case.

Glenn Lye
glye@crmdata.co.uk
07827 643672
New Member
Posts: 4
Country: USA

Re: Field not available to add to layout

I found User 6 data under "Groups" but it won't allow me to switch it to "Contact" or is that even possible?

Thank you for your responses by the way. I appreciate it. 

Copper Contributor
Posts: 62
Country: United_Kingdom

Re: Field not available to add to layout

Ah ok - that field will be held in the Group database table. You need it in the Contacts table - so yes you will need to re-create it.

Can't transfer the field.

 

No problem

Glenn Lye
glye@crmdata.co.uk
07827 643672