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Failed to open a connection to the database.

New Member
Posts: 59
Country: USA

Failed to open a connection to the database.

When attempting to log in via Chrome or IE, I get the following error message..."Failed to open a connection to the database."

Administrator
Posts: 1,137
Country: United_Kingdom

Re: Failed to open a connection to the database.

What version of Act! are you using - is this the web version hosted by yourself or are you using Act! Premium Cloud?

Are you able to access the database via the desktop software?

New Member
Posts: 59
Country: USA

Re: Failed to open a connection to the database.

  • Act! Premium (Web) Version: 20.0.159.0 – Cloud Version
  • Local Machine – 1 User
  • Windows 10
Administrator
Posts: 1,137
Country: United_Kingdom

Re: Failed to open a connection to the database.

Sorry, I'm still not clear - are you running the server yourself, or are we hosting it for you?

Are you able to access the database via the desktop client?
New Member
Posts: 59
Country: USA

Re: Failed to open a connection to the database.

Its the web version.  I have to log on via the internet.

Employee
Posts: 200
Country: USA

Re: Failed to open a connection to the database.

The url you are using starts with "https://usp" ?


 

New Member
Posts: 59
Country: USA

Re: Failed to open a connection to the database.

Yes

Employee
Posts: 200
Country: USA

Re: Failed to open a connection to the database.

Let's try clearing the browser's cached images and files.