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Failed to open a connection to the database.

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Copper Contributor
Posts: 77
Country: USA

Failed to open a connection to the database.

When attempting to log in via Chrome or IE, I get the following error message..."Failed to open a connection to the database."

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Administrator
Posts: 1,379
Country: United_Kingdom

Re: Failed to open a connection to the database.

What version of Act! are you using - is this the web version hosted by yourself or are you using Act! Premium Cloud?

Are you able to access the database via the desktop software?

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Copper Contributor
Posts: 77
Country: USA

Re: Failed to open a connection to the database.

  • Act! Premium (Web) Version: 20.0.159.0 – Cloud Version
  • Local Machine – 1 User
  • Windows 10
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Administrator
Posts: 1,379
Country: United_Kingdom

Re: Failed to open a connection to the database.

Sorry, I'm still not clear - are you running the server yourself, or are we hosting it for you?

Are you able to access the database via the desktop client?
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Copper Contributor
Posts: 77
Country: USA

Re: Failed to open a connection to the database.

Its the web version.  I have to log on via the internet.

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Employee
Posts: 372
Country: USA

Re: Failed to open a connection to the database.

The url you are using starts with "https://usp" ?


 

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Copper Contributor
Posts: 77
Country: USA

Re: Failed to open a connection to the database.

Yes

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Employee
Posts: 372
Country: USA

Re: Failed to open a connection to the database.

Let's try clearing the browser's cached images and files.

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Copper Super Contributor
Posts: 81
Country: Canada

Re: Failed to open a connection to the database.

I have the same problem on ACT Premium, I have installed a new hard drive and I copy the database that was in my old hard drive and I open de ADF file and still have Failed to open a connection to the database. I installed SQL 2008 SP2, WIndows 10 Pro.

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Silver Contributor
Posts: 2,065
Country: United_Kingdom

Re: Failed to open a connection to the database.

[ Edited ]

What version of ACT have you installed or trying to install?

 

Just seen it is ACT V18.2 on another link and you installed SQL 2008

 

I would suggest uninstalling ACT and SQL, make sure you have a full installation download of ACT V18.2 and use the default settings in the installation. It will then automatically install the correct version of SQL and link the ACT instance to it as part of the installation.