05-16-2016 03:53 AM
Hi, I'm unable to open Act because of this error on one session host in an RDS deployment but not the other. They have the same version of ACT and the database is hosted on a separate server.
The log shows "Error Exception: Guid should contain 32 digits with 4 dashes" then "Failed to create view Act.UI.IContactDetailView.: System.NullReferenceException: Object reference not set to an instance of an object." I have searched but other seem to have only come across this error in report writing where I'm actually prevented from opening Act because of this.
The closest I can find is http://kb.act.com/app/answers/detail/a_id/30564/kw/Failed%20to%20create%20view but copying config files from the working server doesn't resolve the issue.
05-16-2016 05:27 AM
Sounds like a corrupt database. I would try creating a new database and see if that worked.
05-16-2016 05:36 AM
I suspect the database is corrupt and that the user that you are trying to log in as using the other RDS deployment's record is corrupt. Try logging in as the first user in the second deployment.
05-16-2016 06:51 AM
Try deleting your local preferences from actdiag by clicking tools > delete preferences file.
05-16-2016 07:11 AM
05-16-2016 04:20 PM
If it always fails on one RDS deployment but not on the other then I would uninstall and reinstall Act! on that RDS.
05-18-2016 02:07 AM
Reinstalling didn't change anything but it looks like Act doesn't uninstall itself fully so there's likely no way to to get this working again. I'm not happy that this is going to need a completely new server set up just to get this CRM working.
05-18-2016 09:42 AM