Community
Showing results for 
Search instead for 
Do you mean 
Reply

External Component has thrown an exception

Copper Contributor
Posts: 24
Country: USA

External Component has thrown an exception

We are running Sage ACT! Premium 2011 Version 13.0.401.0, Hot Fix 2

I have a user that when she switches databases from one to another she is getting an "External Component has thrown an exception".

She is in the current db, then doing file-open- the other db then gets this error.

 

Any ideas?

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: External Component has thrown an exception

Do other users get this error when switching databases? Does it happen when she tries to open a particular database?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Copper Contributor
Posts: 24
Country: USA

Re: External Component has thrown an exception

Other users also get the error. It is mainly this 1 user as she is one of the few who switch between databases.

Both databases will generate the error, whether switching from A to B or B to A.

Copper Elite Contributor
Posts: 336
Country: USA

Re: External Component has thrown an exception

Are you using any add-ons to ACT!?

Kris Lock
Inside Sales Manager/ACT! Certified Consultant
Technology Transfer Services
www.techtransfer.com
www.myodesie.com
Copper Contributor
Posts: 24
Country: USA

Re: External Component has thrown an exception

Dymo is the only one.

Copper Elite Contributor
Posts: 336
Country: USA

Re: External Component has thrown an exception

Hmmm -

 

Do you receive the same results if you:

 

Chose File/Close then File/Open

Close ACT! (file/exit) and then re-open other database

Kris Lock
Inside Sales Manager/ACT! Certified Consultant
Technology Transfer Services
www.techtransfer.com
www.myodesie.com