01-16-2019 10:28 AM - edited 01-16-2019 10:28 AM
I am running Act! Premium Version 21.0.295.0, Update 4 --Working from a remote database.
All of the sudden, whenever I try to export any list (contacts, opportunities, etc) to excel, I am getting this error message (see attached image). Any insight?
01-16-2019 12:56 PM
Customer Success & Support Team
01-18-2019 09:57 PM
Ok...I did that.. Still getting the same error message in ACT, and now when opening all of my Office products its telling me that its Office365..and wants me to Register it?!? I have a registered version of Office 2013... and never had an issue exporting lists before...So now not only is my ACT not exporting properly, I'm now being told that my Office products are unlicensed... What is going on?
01-21-2019 08:12 AM - edited 01-21-2019 08:13 AM
You probably have a mix of 2 Office versions on your machine.
There is a knowledge base article covering this:
The part about leftover Registry keys is the relevant part for you.
01-23-2019 01:17 AM
It looks like the linking via window registry has broken. I also think that the office repair has installed a new version of office that was lurking as a result of windows 10 updates.
This sound horrible but is probably the easiest way to resolve the now mixed issues.
Uninstall the new office version.
Check that the old version of office still runs. Reinstall if needed.
Uninstall ACT and then reinstall.
Here is a knowledgebase article covering the error but it also just suggest reinstalling ACT for this error.