07-22-2008 08:51 AM
I have one of our customers tell me they have lost some degree functionality inside ACT 2008.
He tells me that he used to be able to click on File then Export and export details he selects to an Excel file, now he tells me that the Export option is greyed out. I have given him all the permissions I can find inside ACT but he still cannot do it.
He is using an offline database but I cannot see this making any difference to what options he has, can anyone help?
07-22-2008 09:57 AM
Export to Excel is a specific permission that works equally well on a shared database and RDB.
You might want to check if his permissions got changed on the central database file, thus removing that permission from his RDB file when he synced and updated his user info.
07-22-2008 01:44 PM
You might check this ACT! Knowledge Base article - http://tinyurl.com/6xh4no
Also check that the user has the Export to Excel premission in Tools | Define Users
07-23-2008 01:28 AM
Thanks for your replies, I have checked and he is a Standard user and he does have Admin rights on to his pc so should be okay as far as that goes.
I could not find the Define Users option iside the Tools menu, is this the manage users bit, I have logged on as the administrator and gone to tools and Export to Excel is greyed out for me as well.
07-23-2008 01:57 AM
07-26-2008 07:45 AM
The answer may lie with a Microsoft Update.
Please read the following Knowledge Base article (21680)
Here is the section of that Article which relates to Excel, where the Excel menu option in ACT is not available.