03-10-2009 06:34 PM
03-31-2009 05:57 AM
I think David wants to know if ACT itself was installed prior to Office 2007. The ACT Install and Remote Database Deployment are two different steps. The Excel option typically gets greyed out when ACT doesn't recognize Excel on the laptop. This sometimes happens when Office is installed after ACT.
However, the most likely reason is that you are viewing a part of ACT that cannot be exported to Excel. I have Excel with 2009, but the option to export to Excel is greyed out right now. That's because I'm viewing an individual contact. However, once I switch the the Contact List, the Export to Excel option is available. So let us know exactly where you are at within ACT when you see the option greyed out.
03-31-2009 05:58 AM
Try running ACT! as administrator or disable UAC.
Run ACT! As the Administrator
Disable User Account Control (UAC)