02-15-2016 05:00 AM
I'm using Act! Premium Version 18.104.22.168, Hot Fix 2. Everytime I open ACT! I get the following message;
"error occurred after logon in synchronisation manager. Exception has been thrown by the target of an invocation"
I think this may have something to do with Outlook 2013. When I choose Tools - Preferences - Email & Outlook Synch the page is a white space with a red cross through it. There are no options to do anything.
At the moment this is preventing me from creating new contacts.
02-15-2016 08:30 AM - last edited on 02-23-2016 04:28 AM by Gary W
Have you tried renaming the whole Act! DATA folder mentioned in the 'Damaged Preference file' section of the above KB article. This goes a bit further but everything in this folder will be rebuilt. You'll need to stop any Act processes running in the Task Manager and bear in mind this will reset all your preferences. You should check out the article below before you do this.
02-15-2016 09:13 AM
Done that, thank you.
I'm making my way through the file. I'm entering actdiag in the run box and selecting OK but nothing happens. This was the instructions for Sage ACT! 2007 or later. We are using ACT! Premium V17, so wondering if this the correct command. We are using Windows 10.
02-16-2016 01:24 AM
Don't know why it's not running, try navigating to the act installation directory e.g. C:\Program Files (x86)\ACT\ACT for Windows and double-click on actdiag.exe
If that doesn't work, I would still rename the actData folder in C:\Users\<username>\AppData\Roaming\ACT
NB. If you do this, make sure you know where your database is located as Act will 'forget' and bear in mind you'll lose any menu customisations
02-16-2016 01:38 AM
Hi, Thanks for your assistance.
I couldn't get the actdiag.exe to open. I closed ACT and Outlook and made sure there were no outstanding ACT processes running in Task Manager. I've tried right clicking on the actdiag.exe and running as administrator and have had our AV software turned off. A process opens in Task Manager but nothing happens.
I've tried renaming the folder, again ensuring everything was closed first. It does create a new ActData folder but I still get the same error??