05-08-2012 02:12 PM
Sage ACT! 2012 Premium SP1 Web ran fine
Installed Service Pack 2 beta and Web and Mobile ran fine
Uninstalled Sage ACT! 2012 Premium + SP2
Installed Sage ACT! 2012 Premium SP1 clean
Installed Service Pack 2 gold and Web runs fine, Mobile almost runs
On Mobile, anytime I try to do a lookup/search from the Home Page or a "Search Contacts" from the Contacts screen, after a short delay, I get the error message "An error has occured on the server and has been logged. Please contact your administrator if this problem persists" and I get logged out.
Happens with Chrome, IE9 and Firefox
Does not happen on Sage's demo site with any of those browsers.
Clearly specific to my site.
See the errors in the Application Event Viewer - they seem to talk about MobileSearch.
And refer to APFW/M/Contacts - but I can't even find an 'M' folder under APFW
05-11-2012 07:44 AM
At first glance, it looks like the installation is bad - since it worked the first time you installed the update. Have you tried uninstalling and reinstalling again?
To see if it is indeed the installation, add the Demo database through web admin and test it. If the same errors occur, I would try the uninstall/reinstall.
08-10-2012 07:43 AM
Had the same issue too, After checking the log files I noticed several references to a timed out TCP connection on port 8112. I went to the server hosing the database and created an inbound and outbound rule for port 8112 and it all started working. Let me know if this works for you
08-10-2012 08:07 AM - edited 08-10-2012 08:08 AM
Welcome to the Sage ACT! COmmunity. Thank you for posting your solution!
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.