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Error whilst attempting to do a mail merge

New Member
Posts: 2
Country: New_Zealand

Error whilst attempting to do a mail merge

I am trying to do a mail merge for the first time and am getting the following error message.

 

Unable to cast COM object of type 'Redemption.SafeMailItemClass' to interface type 'Redemption.ISafeMailItem'. This operation failed because the QueryInterface call on the COM component for the interface with ID '{0A95BE2D-1543-46BE-AD6D-18653034BF87}' failed due to the following error: Error loading type library/DLL." (Exception from HRESULT: 0x80029C4A (TYPE_E_CANTLOADLIBRARY)).

I have gone to the Knowledge library and it tells me to register the .dll file which i have done successfully but I am still getting the same message

 

Can anyone help.

Thanks

Mark

Copper Elite Contributor
Posts: 233
Country: USA

Re: Error whilst attempting to do a mail merge

Hello Mark

 

Which version of ACT! and word are you using?

Kurt Rosemann

Platinum Act! Consultants
Kurt@ActiveSales.net | www.ActiveSales.net | 877-569-8005
New Member
Posts: 2
Country: New_Zealand

Re: Error whilst attempting to do a mail merge

Hi

Not 100% sure but I think it

Act Premium 2010 Version 12.1.181.0, Hot Fix 1

Not sure if that helps

 

Cheers