Error when trying to access Display View - can't see templates perhaps ?

[mattbaxter]

- Version of Sage ACT!   ACT! by Sage Premium 2010 Version 12.0.409.0, Hotfix 3

- - database is shared from a server (shared database)?

- Operating system you have Sage ACT! installed on - Windows 7

Everything else functions except on that machine we are unable to get to Details View in contacts.  It just shows a blank white page with the error.

"ACT! has encountered an error. Please shut down the application"

It also seems to have no templates in the Templates dropdown which suggests it cant find the templates on the shared drive.

I thought it was a network permission error but I am able to see these templates across the network from that PC.

We are about to try and reinstall the software but any other suggestions would be greatly appreciated. 

[Jared Dalrymple]

Hi Matt,

You might want to check that the folder has full access permissions for "everyone" as this is required by Act!.

*edit* by folder i mean the layouts folder in the Database files folder.

you might also want to have a look at this kbase article:  http://kb.swiftpage.com/app/answers/detail/a_id/26647

you might also consider reseting the act preferences as an option prior to reinstall, instructions for this can be found at kb.swiftpage.com.

hope this helps

[mattbaxter]

That article has it nailed.  I removed the layout dropdown from the page as i didnt want the user to mess with that.  Wow what a bug !

I need to wait until the user has finished working on that machine before trying to do the fix.  I did try putting that dropdown back but something wasn't rioght.

Thanks for the fast reply and I will let you know if its the total solution.