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Error when printing mail merge documents templates

Copper Contributor
Posts: 91
Country: USA

Error when printing mail merge documents templates

Act! Premium Version 21.0.295.0, Update 4 with MS Word for Office 365 MCO (16.0.11029.20045) 64-bit error when mail merge printing an .adt template  ..."Act! This method or property is not available because a document window is not active."  

snap02088.jpg

 

Opening Word does not correct the issue. 

 

 

An Act! user since ACT! for DOS v1.0 (1988)
Nickel Super Contributor
Posts: 444
Country: Germany

Re: Error when printing mail merge documents templates

Problem is known to me. It is specific to 64-bit-Office environments.

The only way to heal it is to uninstall Office 64, uninstall ACT!, install Office 32-bit, re-install ACT!.

 

Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
Copper Contributor
Posts: 91
Country: USA

Re: Error when printing mail merge documents templates

[ Edited ]
Installing Office or Outlook 32-bit is not, and should not be an option. Let's get Act up to speed with Microsoft, if Act is bent on such a tight integration with Microsoft products. The failure to properly integrate falls squarely on Swiftpage.
An Act! user since ACT! for DOS v1.0 (1988)
Nickel Super Contributor
Posts: 444
Country: Germany

Re: Error when printing mail merge documents templates

Agreed, but we learned the hard way that the only way to overcome these problems is not to even mention the alleged 64-bit compatibility and not to "allow" 64-bit installations in combination with ACT!. We simply do not support 64-bit installations as it is difficult enough to cope with all the issues around the 32-bit versions.

Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
Copper Super Contributor
Posts: 103
Country: USA

Re: Error when printing mail merge documents templates

I am encountering the same error shown above.  

 

Microsoft Word 2016 MSO (16.0.11029.20045) 32-bit

Act! Premium Version 20.1.120.0, Update 8

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P: 716.837.5727 x104
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Copper Contributor
Posts: 6
Country: USA

Re: Error when printing mail merge documents templates

Same error here using Word 2016 32-bit with Act v21.0.295.9 Update 5.

 

Tried merging to Word and direct to printer without success.

 

Even tried the WordConnect plug-in and get a different error without a response from their support.

Platinum Elite Contributor
Posts: 14,584
Country: Australia

Re: Error when printing mail merge documents templates

This error is sort of new and pretty rare.

It can happen with x64 or x32 versions of Office.

Swiftpage are aware of it and are working to find a resolution.

Unfortunately, the sudden rush to replace the licensing module has tied most resources for the past few months.

 

There is a workaround ... Do the merge to Wordprocessor, then print it.

 

I've asked them to at least put up a KB article till a fix can be delivered.

New Member
Posts: 2
Country: USA

Re: Error when printing mail merge documents templates

We have been ACT client since late 1990's.  It has worked well for majority of what we needed for years, but since ACT forced us to upgrade in December 2018 to resolve their licensing issue, we have not been able to get it working properly for our business printing mail merge letters to our potential clients.
 
We have an ACT support license, but they don't seem to provide us any help.  They kept telling us an update is coming, yet the update we just applied this morning addressing plenty other mail merge issues is still not resolving the problem.
 
I noticed on this support others having similar issues. Did anyone happen to find a fix by any change?  Getting desperate after 2 months of no real help from ACT support and will need to abandon for another product if no fix found soon.  Really frustrated since we continue to pay an annual support license, yet get no support from them on an issue we NEVER had until they forced us to upgrade due to their licensing component issue in December 2018.
 
We applied the patch release Feb 16, 2019 a few days ago that has fixed 20 defects related to mail merge, but still no luck for our issue of mail merge to the printer using our templates.
 
Someone posted you can mail merge to Word processor option, but this method doesn't give us a prompt to add as a Note in ACT for the attachment in History, but only puts the letterhead on the first document, not all pages that follow.
 
Thanks,
 
Charlie
Platinum Elite Contributor
Posts: 6,860
Country: USA

Re: Error when printing mail merge documents templates

The mail merge to word processor doesn't give you the history option until you actually print the mail merge. The letterhead issue is a template design setting. the nail merge to Word creates a single multi-page Word document and your template must have it set to not include the letterhead only on the first page. FYI I do large mail merges with letterhead and don't have your problem.
Roy Laudenslager
Retired ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129