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Error when printing mail merge documents templates

Copper Contributor
Posts: 86
Country: USA

Error when printing mail merge documents templates

Act! Premium Version 21.0.295.0, Update 4 with MS Word for Office 365 MCO (16.0.11029.20045) 64-bit error when mail merge printing an .adt template  ..."Act! This method or property is not available because a document window is not active."  

snap02088.jpg

 

Opening Word does not correct the issue. 

 

 

An Act! user since ACT! for DOS 1.0 (1988)
Nickel Super Contributor
Posts: 359
Country: Germany

Re: Error when printing mail merge documents templates

Problem is known to me. It is specific to 64-bit-Office environments.

The only way to heal it is to uninstall Office 64, uninstall ACT!, install Office 32-bit, re-install ACT!.

 

Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
Copper Contributor
Posts: 86
Country: USA

Re: Error when printing mail merge documents templates

[ Edited ]
Installing Office or Outlook 32-bit is not, and should not be an option. Let's get Act up to speed with Microsoft, if Act is bent on such a tight integration with Microsoft products. The failure to properly integrate falls squarely on Swiftpage.
An Act! user since ACT! for DOS 1.0 (1988)
Nickel Super Contributor
Posts: 359
Country: Germany

Re: Error when printing mail merge documents templates

Agreed, but we learned the hard way that the only way to overcome these problems is not to even mention the alleged 64-bit compatibility and not to "allow" 64-bit installations in combination with ACT!. We simply do not support 64-bit installations as it is difficult enough to cope with all the issues around the 32-bit versions.

Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
Copper Super Contributor
Posts: 97
Country: USA

Re: Error when printing mail merge documents templates

I am encountering the same error shown above.  

 

Microsoft Word 2016 MSO (16.0.11029.20045) 32-bit

Act! Premium Version 20.1.120.0, Update 8

Twelve/Three Marketing, Inc.
Act! Certified Consultants
......Stephen Boulden
Twelve/Three Marketing, Inc.
P: 716.837.5727 x104
E: stephen@twelvethree.com
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New Member
Posts: 2
Country: USA

Re: Error when printing mail merge documents templates

Same error here using Word 2016 32-bit with Act v21.0.295.9 Update 5.

 

Tried merging to Word and direct to printer without success.

 

Even tried the WordConnect plug-in and get a different error without a response from their support.

Platinum Elite Contributor
Posts: 14,529
Country: Australia

Re: Error when printing mail merge documents templates

This error is sort of new and pretty rare.

It can happen with x64 or x32 versions of Office.

Swiftpage are aware of it and are working to find a resolution.

Unfortunately, the sudden rush to replace the licensing module has tied most resources for the past few months.

 

There is a workaround ... Do the merge to Wordprocessor, then print it.

 

I've asked them to at least put up a KB article till a fix can be delivered.