12-11-2018 11:24 AM
Act! Premium Version 21.0.295.0, Update 4 with MS Word for Office 365 MCO (16.0.11029.20045) 64-bit error when mail merge printing an .adt template ..."Act! This method or property is not available because a document window is not active."
Opening Word does not correct the issue.
12-13-2018 12:27 AM
Problem is known to me. It is specific to 64-bit-Office environments.
The only way to heal it is to uninstall Office 64, uninstall ACT!, install Office 32-bit, re-install ACT!.
12-13-2018 05:26 AM - edited 12-13-2018 05:30 AM
12-13-2018 06:51 AM
Agreed, but we learned the hard way that the only way to overcome these problems is not to even mention the alleged 64-bit compatibility and not to "allow" 64-bit installations in combination with ACT!. We simply do not support 64-bit installations as it is difficult enough to cope with all the issues around the 32-bit versions.
01-04-2019 09:18 AM
01-08-2019 07:58 AM
Same error here using Word 2016 32-bit with Act v21.0.295.9 Update 5.
Tried merging to Word and direct to printer without success.
Even tried the WordConnect plug-in and get a different error without a response from their support.
01-20-2019 06:59 PM
This error is sort of new and pretty rare.
It can happen with x64 or x32 versions of Office.
Swiftpage are aware of it and are working to find a resolution.
Unfortunately, the sudden rush to replace the licensing module has tied most resources for the past few months.
There is a workaround ... Do the merge to Wordprocessor, then print it.
I've asked them to at least put up a KB article till a fix can be delivered.
02-18-2019 11:21 AM
02-18-2019 02:58 PM