I have tried multiple times to download a remote DB file from my server (Windows 2003 hosted at Godaddy, dedicated server). Godaddy duplicated the same problem when they tried it. The file is large, 8GB. I think it is because we use ACT as our paperless storage for all of our client files. The error: "Cannot copy James_RD_1_16_13: The I/O operation has been aborted because of either a thred exit or an application request". However, the file shows up on my remote computer and is the exact same size as the file on the server. When I go to unpack, ACT first goes into non responsive mode. Then, a message pops up that the password entered is incorrect. I never entered a password though. It doesn't give me an option to enter a password. And when I created the RD, I did not password protect it. I currentlly have a service ticket to GoDaddy to see if they can mail me the file on disk. I think the 8 GB is just too large to download over the internet. I am using remote desktop to transfer the file.
Hello tbudde, Prior to the password error, are you getting a prompt to enter one, or to login to the remote database? As for the 8 GB, can GoDaddy confirm that this exceeds their file transfer limit?
Greig Hollister
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
