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Error syncing Web database

New Member
Posts: 1
Country: USA

Error syncing Web database

[ Edited ]

I have a similar issue.  When my users try yo sync on the Web it receives,"The value ACTOUTLOOKSYNC_SYNCSETS does not exist in the key PREFERENCES" error.  They are able to sync using the ACT software.


[Edit: Subject changed to match topic]

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Error syncing Web database

Hello shattuckk911,
Welcome to Sage ACT! Community. Please provide additional information:
- What version of ACT! for web ins installed on the web server?
- What are you syncing (contacts, calendars)?
- Are all users experiencing this issue?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.