08-25-2017 06:31 AM
I'm running Act Pro v18.104.22.168 Update 3 on Windows 10 Pro.
I'm trying to change the order of the tabs (i.e. Notes, Web Info, History, etc.) and am receiving an error message
I run Act as "Run as Administrator"
I go to tools/design layout/coutact
I change the order of the tabs, hit close and save
and receive the error:
Error saving Layout: access to the path 'C:\users\.........' is denied.
I tried going to the folder to give permissions, but they are all already checked except for special permissions, which is greyed out and doesn't allow it to be checked.
I have searched this site for resolutions. The only 2 that come up are, 1. Run as Administrator (which I have done) and 2. give file/folder permission (which I have tried.).
Can anyone help
08-25-2017 06:48 AM
I would like to know if the database is stored on your PC or a Server PC?
This does shout permissions are the issues to me, but can be easily tested by navigating to the path Act is referencing (By default would be: C:\Users\Username\Documents\ACT\ACT Data\Databases\Large_Database-database files\Layouts) once there please try and create a new text file or folder.
To try you can also add everyone permission to the layouts folder by: Right click on folder > Properties > Security tab > Edit > Add > Type "everyone" in the box > Check Names > Ok > Tick Full Control for this user.
08-25-2017 08:23 AM
I am wondering if it has not correctly inherited the permissions from the folder. If you are editing a template would you be able to check its individual permissions. Also when saving can you try Save As to see if it makes any difference.
08-25-2017 09:34 AM
thanks again for the prompt reply.
My apologies, but I'm not sure I quite understand what you are suggesting I do.
Could you be more specific as to the steps you think I should try?
ch1p, I'm not sure you're actually adding anything here.
08-25-2017 10:19 AM - edited 08-25-2017 10:21 AM
Go to the specific layout, right click and check it has the same permissions as the folder to make sure it has inherited the permissions correctly. Also try adding "everyone" and give full control.
Just to humour me did you get the same error when you tried to save the amended layout with a new name?
If you have not already done so reboot machine and retry once the above is done.
08-25-2017 04:07 PM
ch1p, i'm not sure if you're reading my replies completely or not.
As stated, I have done what Hon requested initially and as stated, it did not work. Your message was simply a repeat of what he said.
Hon, again thanks so much for your responses. Could you please send me more detail on your last reply to stated specifically what you would like me to do?
08-29-2017 03:57 AM
I would like to know if the problem is with the layout you are editing / trying to overwrite when saving, navigating to your layouts folder can you check the layout file itself and check to see if it has inherited the folder permissions by: Right clicking on File (Example Basic Contact Layout - 1024x768.cly) > Properties > Security tab > Edit - the Everyone permissions should of been added.
Also If you can try saving the layout from File > Save As and slightly change the name of the layout so it does not attempt to overwrite the previous file and will create a new layout.
I hope this gives us some further information to work with.
08-29-2017 05:59 AM
I triple checked the permissions, and they have carried over from the folder to the specific layout file.
I also changed the the design layout and was able to save it as a slightly different name.
However, I was unable to use that new file as a design layout. I opened again and tried to save it and use it, but it keeps going back to the original design layout when exiting.
08-29-2017 08:24 AM
Thank you for testing,
To clarify what has been mentioned in the last sentence, It does allow you to Save As but when you change the layout from the drop down menu it will show the layout before the save point?
If I have understood correctly it maybe best to try in another database in the same location and see if this can be replicated, it is quite odd what is happening now.