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Error on Restore

New Member
Posts: 3
Country: USA

Error on Restore

I am trying to restore a backup(zip) into a new location so that we can pull some data out of it that was deleted from the current database. 

 

I try to restore the zip file to my desktop and get the following error.

 

Sytem.management.managementExceptionSmiley Tonguerovider Failure

  at act.framework.actframework.faillogon(exception ex, tracdecategory tcat, tracelevel tlevel)

  at act.framework.logon(string username, string password, string database type, stringdatabashost, string database name, boolean fireEvents, boolean suppressTierCheck,......

 

i used a username and password with administrative previldeges on the database.

Platinum Elite Contributor
Posts: 6,668
Country: USA

Re: Error on Restore

The backup includes location information, you need to do a Restore As.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Platinum Elite Contributor
Posts: 14,389
Country: Australia

Re: Error on Restore

New Member
Posts: 3
Country: USA

Re: Error on Restore

i cannot do a restore as since i need to restore the database to a new location with a new database name.  The original database is fine except a user deleted several customers in the database.  I was trying to restore the database to a different location so that we could export and then import the missing customers.

Platinum Elite Contributor
Posts: 14,389
Country: Australia

Re: Error on Restore

When you go: File | Restore - it brings up a box with 3 options... one of them is "Restore As".

This is specifically to restore to a different name or location
New Member
Posts: 3
Country: USA

Re: Error on Restore

You are correct, that is the option i am using and once it starts the restore process i get the error mentioned above.  Do i have to log on with the Actadmin acount to do the restore?  i was using a user account with administrative access.

Platinum Elite Contributor
Posts: 14,389
Country: Australia

Re: Error on Restore