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Error message when opening ACT! "Index was outside the bounds of the array"

New Member
Posts: 11
Country: USA

Error message when opening ACT! "Index was outside the bounds of the array"

We have completed a Check and repair in the database and we continue to receive the same message. What else do we need to try? We are using v. 17 Act Premium.

Andrea Shell
Silver Super Contributor
Posts: 2,328
Country: USA

Re: Error message when opening ACT! "Index was outside the bounds of the array"

There are several things that can cause that error message.  The most frequent cause of the error message when opening an Act! database is corrupt Smart Tasks.  There is a KB article on how to clear out the Smart Tasks in your database but I believe that it clears them all out so if you use Smart Tasks you might want to take a less radical method of fixing the issue.


Stan


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Administrator
Posts: 4,024
Country: United_Kingdom

Re: Error message when opening ACT! "Index was outside the bounds of the array"

Here's the Knowledgebase article on the subject that Stan mentions: http://kb.swiftpage.com/app/answers/detail/a_id/37961
New Member
Posts: 11
Country: USA

Re: Error message when opening ACT! "Index was outside the bounds of the array"

Thank you all for the information. I will try this tonight.

Andrea Shell