09-14-2011 10:39 AM
I recently upgraded to ACT Premium and still learning about the features.
I try to read the Administrative Dashboard and it gets me the following error message:
"Unable to generate the detail area for the custom component. Details of the error have been recorded to the error log."
Am I not setting up correctly?
Any help would be great.
09-14-2011 08:07 PM
Which version of ACT! are you running?
09-14-2011 10:25 PM
I am running Act Premium (web) 2011: Version 22.214.171.124
05-25-2012 09:32 AM
Ok, I'm having this error too. I'm running ACT! Premium 2011 for Web on Windows Server 2003 32-bit (IIS 6), with all updates. When accessed through the web, via Firefox 3.6 & IE 8 (ACT! developers, do you know Firefox current version is 12!) anytime dashboard tab is clicked, this message shows up in my application event log:
0:Error occured on page: DashboardLayout Message:Failed to create custom dashboard component: Object reference not set to an instance of an object.
0:Error occured on page: DashboardXmlHttp Message:Unable to generate the detail area for the custom component.
Could not find the custom component ID on the query string
Sidenote: ACT! Customer service step it up! Follow up on these threads.