06-08-2010 12:28 PM
I'm trying to run a phone fix masks on my database of about 22,000 phone numbers and it runs up until about 530 and then I get a message saying "index was outside the bounds of the array." What does that mean and how do I fix it?
I've been getting a message when entering in some phone numbers that says "contact no longer exists" so I was told to fix all of the weird characters in each phone field, but can't get any farther than that. I've run check and repair a few times, but nothing seems to be working. Please help! We've recently upgraded from 2008 Premium to 2010 Premium.
06-09-2010 07:39 AM
Hello Rainmaker Academy,
Welcome to the Act! Online Community!
It appears there is a phone number(s) that does not match the format of the field. Here is an article with instructions for performing a mass update to your phone numbers to set them all to the same format. I highly recommend that you create a backup of your database before performing these steps - always backup before making mass updates.