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Error importing one DB into another

New Member
Posts: 15
Country: USA

Error importing one DB into another

 

 

I have several databases that I would like to combine. The number of contacts is at least 100K in each. Both databases are fine. Maintainence/repair has been run on both. However, when I try to import one into the other, the import stops at some point and the receiving DB then has an "error retrieving contact keys" problem when I run duplicate check. How can combining two error free DBs result in errors? How to get around this and get these databases combined? I'm using ACT! 2009 Premium on Vista Home Premium, 32 bit.

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Error importing one DB into another

When you run Scan for Duplicates - what are the criteria you are using?  Try scanning with a different set of fields (use the default fields of Contact / Company / Phone if you have changed the criteria).

Greg Martin
Sage