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Error creating window handle

Copper Contributor
Posts: 8
Country: Australia

Error creating window handle

[ Edited ]

Product: Act! Premium

Version: 16.1.207.0

OS: Windows 7

Database: Shared SQL Server 2008

 

This is a heavily customised deployment of Act!

Sometimes, when a user clicks on the History button (to see notes added in the history of a Contact), the following error occurs, and is followed by a freeze/crash of Act!:

Error creating window handle.png

 

In the Event Viewer log, at the same time, there is:

Application: Act!.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.InvalidOperationException

Stack:

   at System.Windows.Forms.Control.MarshaledInvoke(System.Windows.Forms.Control, System.Delegate, System.Object[], Boolean)

   at System.Windows.Forms.Control.BeginInvoke(System.Delegate, System.Object[])

   at System.Windows.Forms.WindowsFormsSynchronizationContext.Post(System.Threading.SendOrPostCallback, System.Object)

   at System.Windows.Forms.AxHost+ConnectionPointCookie.Finalize()

 

As an ex-developer, I believe this is very likely due to a failure to release/deallocate handles in the code.

 

My question is two-fold:

1)  Is there a workaround, or a setting that could be teaked (either in Windows or in Act!) to prevent this behaviour?

2)  Is this problem resolved in Act! v17

 

Kind regards, and hi folks!

 

 - Matt

Administrator
Posts: 262
Country: USA

Re: Error creating window handle

Hi Matt,

 

Please review the Knowledgebase article realted to "Error creating window handel" below,

 

 

http://kb.swiftpage.com/app/answers/detail/a_id/29579/kw/Error%20creating%20window%20handle

 

 

To search other error messages or topics on Act! please visit kb.act.com

 

Thank you,

Brittany Roberts

Brittany Roberts
Act! Digital Specialist
Copper Contributor
Posts: 8
Country: Australia

Re: Error creating window handle

Thanks Brittany.

As it happens, I already found those registry keys and increased them, and that has stopped most of the crashes.

Thanks!
Administrator
Posts: 262
Country: USA

Re: Error creating window handle

Hi Mesler,

 

Sounds like this may require troubleshooting and a technician. Please contact an Act! Certified Consultant or call our Act! Support team for additional assistance.

 

To find a consultant near you please visit act.com/partners


Thank you,
Brittany Roberts

Brittany Roberts
Act! Digital Specialist