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Error When Searching for a City Using the Keyboard

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New Member
Posts: 3
Country: USA
Accepted Solution

Error When Searching for a City Using the Keyboard

Using Act! Premium Version 19.2.146.0, Update 3

 

 

When using the keyboard ( Alt - L - T) to search for a city I get the following response: "No Records Were Found That Match the Specified Criteria". 

 

Any thoughts?


Accepted Solutions
Solution
Accepted by JonTaylor (Administrator)
‎10-20-2017 03:24 AM
Administrator
Posts: 411
Country: United_Kingdom

Re: Error When Searching for a City Using the Keyboard

Hi Billbake,

 

This looks like a potential defect in Act! as I've been able to replicate it on a few different machines - and the same process works correctly for other menu items.

 

As you've described, hitting 't' to start a lookup window based on city causes the lookup to immediately return no results.

 

I've escalated this to our developers to take a look at the issue.

 

In the meantime, a relatively simple workaround would be bind a custom keyboard shortcut (a good choice here might be Alt + T) to the City Lookup - I can confirm that this does work correctly.

 

You can do this by going into Tools > Customise > Menus and Toolbars... and then going to the 'Keyboard' tab. 

 

From here select '&Lookup' on the left, and then '&City' on the right, before clicking 'Assign Shortcut' and entering your desired Keyboard Shortcut.

 

Hope this helps!

View solution in original post


All Replies
Solution
Accepted by JonTaylor (Administrator)
‎10-20-2017 03:24 AM
Administrator
Posts: 411
Country: United_Kingdom

Re: Error When Searching for a City Using the Keyboard

Hi Billbake,

 

This looks like a potential defect in Act! as I've been able to replicate it on a few different machines - and the same process works correctly for other menu items.

 

As you've described, hitting 't' to start a lookup window based on city causes the lookup to immediately return no results.

 

I've escalated this to our developers to take a look at the issue.

 

In the meantime, a relatively simple workaround would be bind a custom keyboard shortcut (a good choice here might be Alt + T) to the City Lookup - I can confirm that this does work correctly.

 

You can do this by going into Tools > Customise > Menus and Toolbars... and then going to the 'Keyboard' tab. 

 

From here select '&Lookup' on the left, and then '&City' on the right, before clicking 'Assign Shortcut' and entering your desired Keyboard Shortcut.

 

Hope this helps!

New Member
Posts: 3
Country: USA

Re: Error When Searching for a City Using the Keyboard

Thanks for confirming the problem and the temp work around.  I'll try it and see how it goes.