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Error Messages

New Member
Posts: 1
Country: United Kingdom

Error Messages

I'm posting this message as I cannot find anywhere else and letters seem to be ignored.


Using  ACT! by Sage Premium 2008 (10.0) (ST Edition) Version, Hotfix 1English (United Kingdom) and attempting an email merge the process commences then I get this


Unable to cast COM object of type redemption.safemailitemclass to interface type Redemption.Isafemailitem. This operation failed because the query interface call on the COM component for the interface IID  ‘{OA95BE2D-1543-46BE-AD6D-18653034BF87} failed due to the following error: Error loading type library/DLL. (Exception from HRESULT: 0x80029c4a(Type_E_CANTLOADLIBRARY)).


Can anyone please help


Neil Austin

00 44 (0)1253 797900

00 44 (0)7774 454 454



Nickel Elite Contributor
Posts: 567
Country: USA

Re: Error Messages

Please have a look @ ACT! Knowledgebase article 23311.  I think that reregistering the Redemption.dll should resolve the issue you are encountering.  This KB article walks you through how to reregister the file.



Matthew McFadden