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Error Message

Copper Contributor
Posts: 53
Country: United States

Error Message

User trying to duplicate an opportunity:

 

Highlights the opportunity, clicks "duplicate opportunity", selects "copy all fields" and this pops up:

 

 

"Error saving a custom entity: PRODUCT_SERVICE

 

 

It creates a blank opportunity with the same opportunity name - but no data.

 

Sage ACT! Premium 2012 Version 14.0.572.0, Hot Fix 2

 

Bronze Contributor
Posts: 955
Country: Australia

Re: Error Message

You first need to determine is this database specific so I would test in the demo database. If problem does not happen then what fields have been modified in Opportunities would be the next place to look.

Paul Buchtmann
pbuchtmann@ozemail.com.au Australia
Australia's First ACT Consultant (1989)

FREE Record History to change default to Call or To-Do for ACT! 2010-2012 versions. Custom versions also available.
Copper Elite Contributor
Posts: 233
Country: USA

Re: Error Message

Hello Mp,

 

Please download Service pack 1 for ACT! 2012, this should fix the issue for you

 

Please click on the link below to get SP1

 

How To Download and Apply Sage ACT! 2012 Service Pack 1

 

Let me know how you go

 

Thanks,

Kurt Rosemann

Platinum Act! Consultants
Kurt@ActiveSales.net | www.ActiveSales.net | 877-569-8005