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Error Message

Copper Contributor
Posts: 53
Country: United States

Error Message

User trying to duplicate an opportunity:


Highlights the opportunity, clicks "duplicate opportunity", selects "copy all fields" and this pops up:



"Error saving a custom entity: PRODUCT_SERVICE



It creates a blank opportunity with the same opportunity name - but no data.


Sage ACT! Premium 2012 Version 14.0.572.0, Hot Fix 2


Bronze Contributor
Posts: 955
Country: Australia

Re: Error Message

You first need to determine is this database specific so I would test in the demo database. If problem does not happen then what fields have been modified in Opportunities would be the next place to look.

Paul Buchtmann Australia
Australia's First ACT Consultant (1989)

FREE Record History to change default to Call or To-Do for ACT! 2010-2012 versions. Custom versions also available.
Copper Elite Contributor
Posts: 234
Country: USA

Re: Error Message

Hello Mp,


Please download Service pack 1 for ACT! 2012, this should fix the issue for you


Please click on the link below to get SP1


How To Download and Apply Sage ACT! 2012 Service Pack 1


Let me know how you go



Kurt Rosemann

Platinum Act! Consultants | | 877-569-8005