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Error Message: The String was not recognized as a valid Date Time. There is an unknown word starting at index 5.

Accepted Solution Solved
Copper Super Contributor
Posts: 96
Country: New_Zealand
Accepted Solution

Error Message: The String was not recognized as a valid Date Time. There is an unknown word starting at index 5.

Occurs in ACT! 2011 Premium (V 13.0.401.0 HotFix 2)   and ACT! 2011 Pro (v13.0.401.0 HotFix 2) during setup.

 

Prevents setting up of Outlook in ACT! Preferences.  Install is completed as Australian/New Zealand version and System Settings are Regional Settings /Date&Time Settings all set to New Zealand

Time Zone GMT +12 hrs  Auckland/Wellington

 

ACT! DIagnostics shows the Date Time Setting as GMT-12 International Date Line West . Reset does not rectify.

 

Any ideas? 

 

 


Accepted Solutions
Solution
Accepted by topic author jpenney
‎09-25-2015 03:20 AM
Copper Super Contributor
Posts: 96
Country: New_Zealand

Re: Error Message: The String was not recognized as a valid Date Time. There is an unknown word starting at index 5.

Thanks for your input. You are correct - the solution offered by José Roberto  dos Santos which is mentioned in Mike's blog does resolve the issue for New Zealand Users.

There are three separate streams running on this that should have been linked or combined earlier. I will close this stream as resolved and wait on action by Glenn as moderator to ensure the others are updated.

View solution in original post


All Replies
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Error Message: The String was not recognized as a valid Date Time. There is an unknown word starting at index 5.

This message has been seen with several regional settings.  Here is a link to another discusson in the community describing the issue and work-around: String Not Recognized as Valid Date Time.

Greg Martin
Sage
Bronze Contributor
Posts: 955
Country: Australia

Re: Error Message: The String was not recognized as a valid Date Time. There is an unknown word starting at index 5.

Greg given this impact in international versions are you able to give us any idea of a fix for this issue as it is just not practical to change the regional settings as one of the workarounds as this would render activities useless

Paul Buchtmann
pbuchtmann@ozemail.com.au Australia
Australia's First ACT Consultant (1989)

FREE Record History to change default to Call or To-Do for ACT! 2010-2012 versions. Custom versions also available.
Copper Super Contributor
Posts: 96
Country: New_Zealand

Re: Error Message: The String was not recognized as a valid Date Time. There is an unknown word starting at index 5.

Greg,

 

We are getting very bad feedback from clients with rollout of the ACT! 2011 program causing backlash as the Activities, Calendars and  general error messages associated with this issue  prevent them from having a good experience of the Upgrade or New solutions.

 

Several sites are now affected as their SA entitlements are released to them.

 

Imperative we get some feedback on What is being done to resolve the issue and How Soon  we can expect a patch.

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Error Message: The String was not recognized as a valid Date Time. There is an unknown word starting at index 5.

At this time, we have no information as to when this issue will be addressed.  Generally details on 'fixes' are not given until the fix is ready to be released. 

 

Another work-around (mentioned in another post) is:

After opening Act! and receiving the error: use the File > Close option to close the database but not the Act! application.  Then use File > select database from recent list (at bottom of File menu) to reopen the database.  The error will not be presented and the calendar will function normally.

Greg Martin
Sage
Copper Super Contributor
Posts: 96
Country: New_Zealand

Re: Error Message: The String was not recognized as a valid Date Time. There is an unknown word starting at index 5.

Greg,

 

Is any progress being made on this.  The natives are restless a typical comment below!!

 

"

Our Directors have again expressed frustration at a new product and upgrade requiring to have the new database closed and reopened whenever Act is open for the first time.  We understand this is being addressed by Act, but wonder if we would have had less issues had we installed Act 2010 as previously discussed.  Does Act 2010 have this bug/fault.  When is the patch available for release and installation on our network."
Copper Super Contributor
Posts: 96
Country: New_Zealand

Re: Error Message: The String was not recognized as a valid Date Time. There is an unknown word starting at index 5.

There is a new twist to this problem showing up as an ACT! error

 

"Resolution of the dependency failed, type = "Act.UI.AvailControl", name= "''", Exception message is: The current build operation  [build key Build Key[Act.UI.AvailControl.null]]failed. The string was not recognised as a valid Date Time. There is a unknown word starting at index 5 [Strategy type BuildPlanStrategy, index 3]  "

 

Help!!!

 

 

Copper Super Contributor
Posts: 96
Country: New_Zealand

Re: Error Message: The String was not recognized as a valid Date Time. There is an unknown word starting at index 5.

The workaround does not fix all issues in the Asia Pacific version - we still get errors in the Calendar Views

 and, there are some suspect results showing up in Recurring Activities with duplications in the activities (still being investigated)

Copper Contributor
Posts: 136
Country: USA

Re: Error Message: The String was not recognized as a valid Date Time. There is an unknown word starting at index 5.

Please install the free 14 days trial version ACT!Translator2011 from www.acttranslator.com and leave the regional settings to anyhing you want. I'd love to know if that solves these problems. If it does I might be able to help you.

Thanks,
Inge van Gemert
ACT! Certified Consultant
The Netherlands
inge@inkey.net
Tuned Listener
Posts: 11
Country: New_Zealand

Re: Error Message: The String was not recognized as a valid Date Time. There is an unknown word starting at index 5.

http://blog.glcomputing.com.au/2010/10/act-2011-string-was-not-recognized-as.html

 

Try this for solution It sure worked for me

I am in NZ  using     Widows 7   ACT 2011  Office 2010

 

zmac_mac3