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Error Message: ACT! Help - About ACT! - Technical

Accepted Solution Solved
Copper Super Contributor
Posts: 96
Country: New_Zealand
Accepted Solution

Error Message: ACT! Help - About ACT! - Technical

Error occurs when accessing  Help About ACT!  in ACT! 2011 V13.0.401.0.HotFix 2 (Pro and Premium)

 

 

 

  Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Data.SqlClient.SqlException: Invalid length parameter passed to the SUBSTRING function.

Server Error in '/' Application.

Invalid length parameter passed to the SUBSTRING function.

 

Appears to be an ASPX problem and prevents opening of the Technical Assist View

Not in KnowledgeBase - Similar problems on Microsoft KB and in Sage ACT! KB 

 

http://smallbusiness.sagesoftware.com/rightnow/?p_faqid=16689&site_ID=3  ( But relates to Web versions)


Accepted Solutions
Solution
Accepted by topic author jpenney
‎09-25-2015 03:20 AM
Copper Super Contributor
Posts: 96
Country: New_Zealand

Re: Error Message: ACT! Help - About ACT! - Technical

[ Edited ]

Hi Paul,

 

Win 7. Ultimate Build 7600 (64 Bit) -  ACT! 2011 Premium 13.0.401.0.HotFix 2 -   IE 8.0.7600.16385 

 

Problem has been resolved after some diag work and running RegCure. 

 

Have seen same problem on client machines but not sure what caused the glitch.

View solution in original post


All Replies
Bronze Contributor
Posts: 955
Country: Australia

Re: Error Message: ACT! Help - About ACT! - Technical

Nice to see you here Jim but what version of IE and OS are you using as I have been able to open on a number of machines.

Paul Buchtmann
pbuchtmann@ozemail.com.au Australia
Australia's First ACT Consultant (1989)

FREE Record History to change default to Call or To-Do for ACT! 2010-2012 versions. Custom versions also available.
Solution
Accepted by topic author jpenney
‎09-25-2015 03:20 AM
Copper Super Contributor
Posts: 96
Country: New_Zealand

Re: Error Message: ACT! Help - About ACT! - Technical

[ Edited ]

Hi Paul,

 

Win 7. Ultimate Build 7600 (64 Bit) -  ACT! 2011 Premium 13.0.401.0.HotFix 2 -   IE 8.0.7600.16385 

 

Problem has been resolved after some diag work and running RegCure. 

 

Have seen same problem on client machines but not sure what caused the glitch.