11-06-2009 06:38 AM
We are using ACT! Premium 2010, but have encountered this error with earlier versions as well. The workstation is a Windows XP sp3
When doing a lookup and replace we intermittently receive this error:
Error: "Index was out of Range Must be non-negative and less than the size of the collection.
Parameter name: index
The user was doing a lookup and replace on 115 accounts. The fields being replaced were custom date fields. As far as the user can remember it does not always happen on the same field.
What causes this error? Is there a way to correct it?
11-06-2009 02:44 PM
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
11-10-2009 06:42 AM
I can't say for sure how the date was entered. When looking at the contacts after the replace the dates were all in the mm/dd/yyyy format.
The database maintenance is set to run automatically overnight. Is there a difference between the scheduled maintenance and running it manually?
I had found another article about this error and the cause was an incorrectly formatted email address. We have corrected all email addresses and will see if this corrects the issue.
Thank you for your input.