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Error: Act File Not Found

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Copper Elite Contributor
Posts: 148
Country: United States
Accepted Solution

Error: Act File Not Found

I am recieving an error message after I send a email from Outlook.    ACT      File not found.

 

 

Outlook still sends the email.  Where is this error comming from???


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Accepted by topic author briannydish
‎09-25-2015 03:20 AM
Copper Elite Contributor
Posts: 148
Country: United States

Re: Error: Act File Not Found

I hate it when I answer my own questions,... Thanks Dave for your past post.

 

Two things to look for, either the HistoryQueue folder does not exist for the users, or the QPath in the registry is pointing at the wrong location.

 

First verify that if the HistoryQueue folder exists:

- Browse the to the following location - %appdata%\ACT\ACT for Windows 9\

- If it doesn't, then you can create a new folder and name it HistoryQueue.

 

If the folder already exists, do the steps below to verify its looking at the for the correct QPath:

- Open regedit and go to the following key: HKEY_CURRENT_USER\Software\ACT\OutlookHistoryService\Desktop

- On the right side, you should see QPath and pointing to the user's HistoryQueue.

- If not, then edit the value and put the correct path.

 

If QPath doesn't exist:

- Right click the right pane and select New -> String. Name it QPath

- Double click QPath to put in the path for the HistoryQueue folder.


 

 

 

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Solution
Accepted by topic author briannydish
‎09-25-2015 03:20 AM
Copper Elite Contributor
Posts: 148
Country: United States

Re: Error: Act File Not Found

I hate it when I answer my own questions,... Thanks Dave for your past post.

 

Two things to look for, either the HistoryQueue folder does not exist for the users, or the QPath in the registry is pointing at the wrong location.

 

First verify that if the HistoryQueue folder exists:

- Browse the to the following location - %appdata%\ACT\ACT for Windows 9\

- If it doesn't, then you can create a new folder and name it HistoryQueue.

 

If the folder already exists, do the steps below to verify its looking at the for the correct QPath:

- Open regedit and go to the following key: HKEY_CURRENT_USER\Software\ACT\OutlookHistoryService\Desktop

- On the right side, you should see QPath and pointing to the user's HistoryQueue.

- If not, then edit the value and put the correct path.

 

If QPath doesn't exist:

- Right click the right pane and select New -> String. Name it QPath

- Double click QPath to put in the path for the HistoryQueue folder.


 

 

 
New Member
Posts: 2
Country: United States

Re: Error: Act File Not Found

[ Edited ]

Hi, I tried this but I'm still getting the error. I've tried other templates too and it happens with those as well. This is a new error and ACT and email have been working fine up untill today.I took a screen shot of the Registry Editor but do not see a place to upload it. Can I email it to you so you can take a look at it and see if I'm doing it correctly? I am at [Edit: Email address removed. Please use Private Messages to convey personal contact information.]

 

Where do I - "Browse the to the following location - %appdata%\ACT\ACT for Windows 9\ " - In search? Run?? 

 

Much Thanks! Dale

Message Edited by ghollister on 04-30-2010 04:52 PM