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Error ACT Prenium on screate first base or start demo on win2k8R2 with citrix xenapp Fundamentals

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Posts: 1
Country: France

Error ACT Prenium on screate first base or start demo on win2k8R2 with citrix xenapp Fundamentals

hi

I've installed Act prenium on a win2008 R2 64bits with Citrix Xenapps Fundamental v6.0.

My installation sequence :

- OS Win2k8 R2 SP

- .Net 3.5 SP1

- Active role RDS

- Install Citrix Xenapp Fundamentals 6.0

Activation licence server RDS

Install Citrix licence

 

Test : Citrix OK

 

3- Install SQL & Act

 change user /install

Install du SQL 2008 R2 : all OK (with this procedure http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=2522...

 

Install Act Premuim 2011 : All OK

 

When i run ACT and try to open base or create new base, or start demo base, i've this error :

"Echec de l'établissement d'une connexion à la base de données" in english perhaps...

Failed to establish database connection"

and second message

"La référence d'objet n'est pas définie à une instance d'un objet"

 

I've look SQL ERRORLOG on c:\Programm..\Microsoft SQL Server\MSSQL10_50.ACT7\MSSQL\Log\

 

Look at this message : Login failed for user 'ACTACCESS'

 

2011-04-18 19:15:32.35 Server      Microsoft SQL Server 2008 R2 (RTM) - 10.50.1600.1 (X64)

                Apr  2 2010 15:48:46

                Copyright (c) Microsoft Corporation

                Standard Edition (64-bit) on Windows NT 6.1 <X64> (Build 7600: ) (Hypervisor)

 

2011-04-18 19:15:32.35 Server      (c) Microsoft Corporation.

2011-04-18 19:15:32.35 Server      All rights reserved.

2011-04-18 19:15:32.35 Server      Server process ID is 5456.

2011-04-18 19:15:32.35 Server      System Manufacturer: 'VMware, Inc.', System Model: 'VMware Virtual Platform'.

2011-04-18 19:15:32.35 Server      Authentication mode is MIXED.

2011-04-18 19:15:32.35 Server      Logging SQL Server messages in file 'C:\Program Files\Microsoft SQL Server\MSSQL10_50.ACT7\MSSQL\Log\ERRORLOG'.

2011-04-18 19:15:32.35 Server      This instance of SQL Server last reported using a process ID of 3496 at 18/04/2011 19:15:26 (local) 18/04/2011 17:15:26 (UTC). This is an informational message only; no user action is required.

2011-04-18 19:15:32.35 Server      Registry startup parameters:

                 -d C:\Program Files\Microsoft SQL Server\MSSQL10_50.ACT7\MSSQL\DATA\master.mdf

                 -e C:\Program Files\Microsoft SQL Server\MSSQL10_50.ACT7\MSSQL\Log\ERRORLOG

                 -l C:\Program Files\Microsoft SQL Server\MSSQL10_50.ACT7\MSSQL\DATA\mastlog.ldf

2011-04-18 19:15:32.35 Server      SQL Server is starting at normal priority base (=7). This is an informational message only. No user action is required.

2011-04-18 19:15:32.35 Server      Detected 4 CPUs. This is an informational message; no user action is required.

2011-04-18 19:15:32.38 Server      Using dynamic lock allocation.  Initial allocation of 2500 Lock blocks and 5000 Lock Owner blocks per node.  This is an informational message only.  No user action is required.

2011-04-18 19:15:32.40 Server      Node configuration: node 0: CPU mask: 0x000000000000000f:0 Active CPU mask: 0x000000000000000f:0. This message provides a description of the NUMA configuration for this computer. This is an informational message only. No user action is required.

2011-04-18 19:15:32.42 spid7s      Starting up database 'master'.

2011-04-18 19:15:32.48 spid7s      Recovery is writing a checkpoint in database 'master' (1). This is an informational message only. No user action is required.

2011-04-18 19:15:32.53 spid7s      FILESTREAM: effective level = 0, configured level = 0, file system access share name = 'ACT7'.

2011-04-18 19:15:32.55 spid7s      SQL Trace ID 1 was started by login "sa".

2011-04-18 19:15:32.55 spid7s      Starting up database 'mssqlsystemresource'.

2011-04-18 19:15:32.56 spid7s      The resource database build version is 10.50.1600. This is an informational message only. No user action is required.

2011-04-18 19:15:32.70 spid7s      Server name is 'SRVPROD4\ACT7'. This is an informational message only. No user action is required.

2011-04-18 19:15:32.70 spid10s     Starting up database 'model'.

2011-04-18 19:15:32.70 spid7s      Informational: No full-text supported languages found.

2011-04-18 19:15:32.70 spid7s      Starting up database 'msdb'.

2011-04-18 19:15:32.79 spid10s     Clearing tempdb database.

2011-04-18 19:15:32.81 Server      A self-generated certificate was successfully loaded for encryption.

2011-04-18 19:15:32.81 Server      Server is listening on [ 'any' <ipv6> 1503].

2011-04-18 19:15:32.81 Server      Server is listening on [ 'any' <ipv4> 1503].

2011-04-18 19:15:32.81 Server      Server local connection provider is ready to accept connection on [ \\.\pipe\SQLLocal\ACT7 ].

2011-04-18 19:15:32.81 Server      Server named pipe provider is ready to accept connection on [ \\.\pipe\MSSQL$ACT7\sql\query ].

2011-04-18 19:15:32.81 Server      Server is listening on [ ::1 <ipv6> 1504].

2011-04-18 19:15:32.81 Server      Server is listening on [ 127.0.0.1 <ipv4> 1504].

2011-04-18 19:15:32.81 Server      Dedicated admin connection support was established for listening locally on port 1504.

2011-04-18 19:15:32.85 Server      The SQL Server Network Interface library successfully registered the Service Principal Name (SPN) [ MSSQLSvc/srvprod4.postprod.local:ACT7 ] for the SQL Server service.

2011-04-18 19:15:32.85 Server      The SQL Server Network Interface library successfully registered the Service Principal Name (SPN) [ MSSQLSvc/srvprod4.postprod.local:1503 ] for the SQL Server service.

2011-04-18 19:15:32.85 Server      SQL Server is now ready for client connections. This is an informational message; no user action is required.

2011-04-18 19:15:32.91 spid10s     Starting up database 'tempdb'.

2011-04-18 19:15:32.92 spid13s     The Service Broker protocol transport is disabled or not configured.

2011-04-18 19:15:32.92 spid13s     The Database Mirroring protocol transport is disabled or not configured.

2011-04-18 19:15:32.93 spid13s     Service Broker manager has started.

2011-04-18 19:15:32.93 spid7s      Recovery is complete. This is an informational message only. No user action is required.

2011-04-18 19:15:33.54 spid51      Configuration option 'show advanced options' changed from 0 to 1. Run the RECONFIGURE statement to install.

2011-04-18 19:15:33.55 spid51      FILESTREAM: effective level = 0, configured level = 0, file system access share name = 'ACT7'.

2011-04-18 19:15:33.55 spid51      Configuration option 'Agent XPs' changed from 0 to 1. Run the RECONFIGURE statement to install.

2011-04-18 19:15:33.55 spid51      FILESTREAM: effective level = 0, configured level = 0, file system access share name = 'ACT7'.

2011-04-18 19:15:33.55 spid51      Configuration option 'show advanced options' changed from 1 to 0. Run the RECONFIGURE statement to install.

2011-04-18 19:15:33.55 spid51      FILESTREAM: effective level = 0, configured level = 0, file system access share name = 'ACT7'.

2011-04-18 19:15:33.86 spid51      Attempting to load library 'xpsqlbot.dll' into memory. This is an informational message only. No user action is required.

2011-04-18 19:15:33.86 spid51      Using 'xpsqlbot.dll' version '2009.100.1600' to execute extended stored procedure 'xp_qv'. This is an informational message only; no user action is required.

2011-04-18 19:15:33.95 spid51      Attempting to load library 'xpstar.dll' into memory. This is an informational message only. No user action is required.

2011-04-18 19:15:33.95 spid51      Using 'xpstar.dll' version '2009.100.1600' to execute extended stored procedure 'xp_instance_regread'. This is an informational message only; no user action is required.

2011-04-18 19:15:33.98 spid51      Attempting to load library 'xplog70.dll' into memory. This is an informational message only. No user action is required.

2011-04-18 19:15:33.98 spid51      Using 'xplog70.dll' version '2009.100.1600' to execute extended stored procedure 'xp_msver'. This is an informational message only; no user action is required.

2011-04-18 19:28:16.91 Logon       Error: 18456, Severity: 14, State: 5.

2011-04-18 19:28:16.91 Logon       Login failed for user 'ACTACCESS'. Reason: Could not find a login matching the name provided. [CLIENT: <local machine>]

2011-04-18 20:14:00.17 Logon       Error: 18456, Severity: 14, State: 5.

2011-04-18 20:14:00.17 Logon       Login failed for user 'ACTACCESS'. Reason: Could not find a login matching the name provided. [CLIENT: <local machine>]

 

Someone can help me please on this pbe ?

 

I've found this 

http://community.act.com/t5/Sage-ACT/ACT-Pro-2011-amp-SQL-2008-R2-full-edition/td-p/116016

 

best regards

Antoine

 

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Error ACT Prenium on screate first base or start demo on win2k8R2 with citrix xenapp Fundamentals

Hello Antoine,

Welcome to the ACT! Online Community!

 

Check the 'SQL Server (ACT7)' service to ensure it is Started.  This article has instructions: KB Article 19408

Greg Martin
Sage