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Error - 1603 Fatal error during Installtion

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Copper Super Contributor
Posts: 38
Country: Australia
Accepted Solution

Error - 1603 Fatal error during Installtion

Get this error when installing hotfix #1 for ACT Premium 2010 version 12.1.181.0 on a Windows 7 x64 client.

ACT! Premuim 2010
Version 12.1.181.0 Hot Fix 1 & 5
SBS 2011
Win7Pro Clients

Accepted Solutions
Solution
Accepted by topic author Kurio71
‎09-25-2015 03:20 AM
Copper Super Contributor
Posts: 38
Country: Australia

Re: Error - 1603 Fatal error during Installtion

Turned of IIS then able to install without errors.

ACT! Premuim 2010
Version 12.1.181.0 Hot Fix 1 & 5
SBS 2011
Win7Pro Clients

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All Replies
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Error - 1603 Fatal error during Installtion

Can you verify what you are attempting to install? Your message states 'Hotfix#1', but your signature indicates you are on 12.1 Hotfix 5. It would already include hotfix 1.
Greg Martin
Sage
Copper Super Contributor
Posts: 38
Country: Australia

Re: Error - 1603 Fatal error during Installtion

Hi Greg, we install 2010 then hotfix 1 and finally hotfix 5.

ACT! Premuim 2010
Version 12.1.181.0 Hot Fix 1 & 5
SBS 2011
Win7Pro Clients
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Error - 1603 Fatal error during Installtion

If the goal is to eventually be on HF5, I would skip HF1 and apply HF5. Since you have had the 1603 error, you will want to uninstall ACT! (if still installed) and reinstall - to ensure a good base install. You won't have to remove/reinstall SQL.

Just FYI: We don't have a 2010 install file available with the HF's already included.
Greg Martin
Sage
Copper Super Contributor
Posts: 38
Country: Australia

Re: Error - 1603 Fatal error during Installtion

Greg, wouldn't let me install hotfix#5 by skipping hotfix#1. Said update not needed.

ACT! Premuim 2010
Version 12.1.181.0 Hot Fix 1 & 5
SBS 2011
Win7Pro Clients
Solution
Accepted by topic author Kurio71
‎09-25-2015 03:20 AM
Copper Super Contributor
Posts: 38
Country: Australia

Re: Error - 1603 Fatal error during Installtion

Turned of IIS then able to install without errors.

ACT! Premuim 2010
Version 12.1.181.0 Hot Fix 1 & 5
SBS 2011
Win7Pro Clients
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Error - 1603 Fatal error during Installtion

Thanks for the update! Glad to hear it was successful.
Greg Martin
Sage
Bronze Super Contributor
Posts: 1,679
Country: Australia

Re: Error - 1603 Fatal error during Installtion

Just as an FYI for others with this 1603 error....

I've installed ACT! Premium for Web 2012 SP2 on a Microsoft Server 2008 R2 server where I kept getting a failed installation, the error was a 1603.

 

End result was that by uninstalling .NET 4.0 and .NET 4.0 Client Profiles, reinstalling them, then reinstalling ACT! worked.

 

Ben.