Emails have stopped attaching

[kevin.bratcher]

Hello,

I'm using Act! Premium v. 18 (just installed a week ago) along with Outlook 2013. 
Last week emails were attaching when I sent them to contacts on the list via Outlook, and quick attach was also working.

This week, neither email attachment function is working - nothing I send to leads or attach via quick attach ends up with the contact in Act.

Please help!

Thanks,

Kevin B

[Pad1424]

Hi ,

Can you please check in the addins tab in outlook, if 6 act addins are available.
Also check in your task manager if the act.outlook.service is running? This might help us isolate the issue.

http://kb.swiftpage.com/app/answers/detail/a_id/19948/kw/No%20history

Thank you

[kevin.bratcher]

Act.Outlook.Service had stopped working. Fixed it now!

Thanks!

[Pad1424]

That is really nice.

Also just to confirm, please ensure the act.outlook.service is running even after a reboot. Just to ensure it is not a startup issue.


Thank you