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Emails do not attach to contacts in ACT Premium for Web 2012

New Member
Posts: 7
Country: USA

Emails do not attach to contacts in ACT Premium for Web 2012

I've had nothing but problems with the Outlook inttegration with ACT for web.

 

I can create and send an Outlook email message by clicking on the contact's email address in their record, but this does not create a history item.

 

Similarly, incoming emails do not attach to contacts. I've tried both quick attach and the default modes. When I use the standard attach to contact, I get the normal pop-up window and the contact name is definitely selected correctly.

 

However, when I click OK, there's no sign of a history item in the contact record.

 

BTW, I'm running Outlook 2007 on a Windows 7 professional platform.

 

Anyone else having the same kind of issue?

 

Ron Jamieson

Maco PKG

 

 

New Member
Posts: 4
Country: United_Kingdom

Re: Emails do not attach to contacts in ACT Premium for Web 2012

I am having a similar issue with outlook. tried deleting and recreating preferences but this did not work. I wonder if any recent windows update may have done this as it was working a couple of weeks ago.