05-04-2010 03:34 PM
05-06-2010 09:54 AM
02-03-2012 01:38 PM
I had the same thing happen after updating my ACT! 2011 to hotfix 6, the latest update.
Only the email contents is saved in the history, not the actual email. Previously the email was saved as an attachment and could be viewed by clicking the paperclip. This is the way it has been for years.
When I send an email with an attachment to a client again the contents of the email is in the history but there is no attachment.
I checked the at attachement settings for both Outlook and ACT Mail and both should save everything including attachments.
This is frustrating because I send a copy of a customer's invoice as an attachement after every sale. Now I cannot pull up that invoice if I need to.