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*** Email's not attaching to contact ***

Copper Elite Contributor
Posts: 148
Country: United States

*** Email's not attaching to contact ***

Hello,

 

    I have read the other post/answers but still no answer. I am using Windows XP SP3, ACT 2009 Prem, and Outlook 2007.

 

    Why in Outlook, if I click on "attach to contacts" tab,..it works. Is this supposed to be a manuall thing? Something that I am missing?

 

    In ACT, tools, Preferences, Email, I do have all the options set up correctly. Any thoughts? Thanks.

Nickel Contributor
Posts: 249
Country: United_Kingdom

Re: *** Email's not attaching to contact ***

 If you to automatically attach emails via outlook you need to set up outlook rules search the KB for Answer ID 23020. The only other way is to use the quick attach or Attach buttons which is a manual process within Outlook
Nickel Contributor
Posts: 205
Country: United_Kingdom

Re: *** Email's not attaching to contact ***

Incoming email: can only be attached to contacts through using Outlook's rules or the Quick Attach button.

Outgoing email: (new and replies) can be set to automatically attach through your preferences. Tools -> Preferences -> Email -> Email system set-up.

 

 

Trevor Lever

UK - ACT Certified Consultant
www.actpartners.co.uk
trevor@actpartners.co.uk