06-21-2011 10:03 AM - edited 06-21-2011 10:06 AM
ACT! Premium 2011 Version 13.0.401.0, Hot Fix 2
Followed all the suggestions in this article but the emails still fail to appear.
I added the QPath entry to the registry and I can see items appear in the historyqueue folder, if the service is not running they stay, if the service is running they get removed and you can see they where processed and recorded according to the log.
They do not appear in ACT on the records. i have tried. Apparently this is the same problem for a couple of users. and yet one user that had this problem , it started working again!!! they are a remote user (sync)
I have exhusted all options, I tried to create an activitty from the outlook side and it worked fine but no history!
some assistance would be cool.
06-21-2011 12:34 PM
Have you changed to a new database? With the messages being processed in the history queue, this could be a cause. Check the Address book in Outlook and make sure it is accesing the correct database.
Do you have 2 or more ACT! databases? If yes, it will only record to the database marked as the default Address Book in Outlook.
06-25-2011 02:26 PM
This may be totally not relevant but mine dont link to Act history if you use a 3rd party program to email them
eg: if you have the PDF file open and use the file menu then send to, this sends the email straight to the OUTBOX and bypasses the DRAFTBOX which i believe is where the linking program checks and hence no history record is created.
The response i got was that this would be looked into
So basically what i am saying is this maybe a similar issue you have if it bypasses the DRAFTBOX
06-26-2011 04:09 PM
Welcome Stephen... good to see another Australian on the board :-)