Email not attach to database from 3rd party programs

[JasonD]

Hi all

well its happening again, no idea whats going on but any email sent from a 3rd party program will not link to the database, it does note even going into the "attach to ACT" widget

So if you mail merge from MS Word it does not attach, or send an email using File ->Send -> email receipiant from for example Adobe Acrobat it still does not work the only emails it appears to link are normal outlook emails and those sent from with ACT

Please advise as this is a major problem for me now.

[GLComputing]

I understand that that's the way it works at this time.

You might post a request for this feature to be considered for a future version here -
http://community.act.com/t5/SHARE-YOUR-IDEAS/idb-p/ideas

Input from this web page goes directly into a database that management has direct access to read, and which they also track and gather statistics on. It also allows other users to vote on these so Sage can get an idea of the demand

This article might help word the request to make it easier for management to look at it:
http://blog.glcomputing.com.au/2011/01/how-are-product-management-decisions.html

[JasonD]

Ahh Mike its worked before i got emails being attached before from 3rd party products

[GLComputing]

It's never worked for me from QuickBooks sending emails ... with any version of ACT!

[JasonD]

well this is very strange then..... i checked and i got record of emails being attached from december after that nothing, i have tried word mail merge, and adobe nothing works now

I tried doing the quick attach from the sent email box and this gets them into the widget but it still says they can not be attached

[GLComputing]

Is there a contact in the database with the same email address?

[JasonD]

Yep i dont a monthly acount statement for wont of a better term and a weekly summary for select clients, last time this happened was during beta testing and once it went to full version it was fine but now nothing....i wonder if it co-incides with me installing the hotfix???

The Act dude who replied tried to replicate it and he said in the message that it appears Outlook was not loading the plugin when emails sent this way.

As a possible work around do you know if its possible when doing a mail merge to select the emails stay in draft box and not go directly to the out box???

[GLComputing]

No ... well, you can if Outlook can't connect at the time to the internet, then the emails will be in the Outbox.

[JasonD]

Jsut thinking about the problem maybe thats why it does it, i notice when i do a merge with in ACT it dumps them into the Draft Box before feeding them to the Out box where as MS Word Mail Merge goes direct to Outbox therefore bypassing the plugin, widget thingo

I will try that out

[JasonD]

Ok got a work around for this

If you turn off the wireless internet all the mail merge emails stay in the Outbox then move them to the Draft box and resend this then links them all to the database

Thanks for the idea