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Email messages have stopped saving to history

Copper Contributor
Posts: 104
Country: United States

Email messages have stopped saving to history

I actually noticed a while ago, but have just gotten to posting.

 

When I create an email from Act 2012 Premium (Web), Outlook 2007 starts and type my message and send nominally.

 

But no history is created.  I then open Outlook and try to manually attach the email with the "Attach to Act! Premium (Web) Contact button" .  Again, after selecting the appropriate contact from the database contacts list, I still get nothing attached in History.

 

What am I missing here?  This had been working nominally for several weeks after installing 2012 Premium (web).

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Email messages have stopped saving to history

Two probable causes:

1. The Sage ACT! Address Book has not been added to Outlook

2. The 'APFW.Outlook.Service.exe' service is not running

 

Here is an article with steps to troubleshoot/resolve the issue: KB Article 19948

(The article refers to service 'ACT.Outlook.Service.exe' - using web access, substitute the name 'APFW.Outlook.Service.exe').

Greg Martin
Sage