08-01-2012 03:05 PM
I actually noticed a while ago, but have just gotten to posting.
When I create an email from Act 2012 Premium (Web), Outlook 2007 starts and type my message and send nominally.
But no history is created. I then open Outlook and try to manually attach the email with the "Attach to Act! Premium (Web) Contact button" . Again, after selecting the appropriate contact from the database contacts list, I still get nothing attached in History.
What am I missing here? This had been working nominally for several weeks after installing 2012 Premium (web).
08-03-2012 12:27 PM
Two probable causes:
1. The Sage ACT! Address Book has not been added to Outlook
2. The 'APFW.Outlook.Service.exe' service is not running
Here is an article with steps to troubleshoot/resolve the issue: KB Article 19948
(The article refers to service 'ACT.Outlook.Service.exe' - using web access, substitute the name 'APFW.Outlook.Service.exe').