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Email mail merge using Outlook 2007

Tuned Listener
Posts: 78
Country: USA

Email mail merge using Outlook 2007

When mailmerging to my Act contacts all the mails go to the Drafts folder. They do not show in the Sent folder - why? I presume they are being sent as I get delivery messages back.
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Email mail merge using Outlook 2007

That's odd. ACT! should only be putting them in the Outbox for Outlook to send.
 
Are you using ACT! 10.01 (check in Help | About)?
 
How many contacts are you trying to main at the same time?
Does it still happen if you select 1 contact? how about 2?
Tuned Listener
Posts: 78
Country: USA

Re: Email mail merge using Outlook 2007

Yes I have Premium 10 witht he latest updates. I have just done an email mailmerge of 38 contacts. 3 have been sent and are in the sent items and the rest have gone to the drafts folder.
 
Individuals send fine. I have Outlook 2007 SP1.
 
Rgds
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Email mail merge using Outlook 2007

New Member
Posts: 3
Country: USA

Re: Email mail merge using Outlook 2007

I have just started having exactly the same problem and I am using the same versions of both Outlook and ACT.  The one change that was made recently in our business is that Outlook was switched from a POP3 account to an Exchange server.  The problem of emails going and staying in the Drafts folder occurs when doing a mail merge with as little as 2 contacts.

 

Have you found a solution to this problem?

Copper Contributor
Posts: 21
Country: United Kingdom

Re: Email mail merge using Outlook 2007

I am  on ACT 11.1.183.0, Hotfix 1, office 2007 and ~Windows 7 and I have also this experience,, why to the drafts. Yes I have sent a single mail and it goes through fine, but today I created a mailmerge to 47 and they all went into draft.

I use word as the editor.

History is created and when I look at the email, it tells me it was sent

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Email mail merge using Outlook 2007

Have a look at this Knowledgebase article: Emails appear in Drafts instead of Sent folder
Greg Martin
Sage
Copper Contributor
Posts: 38
Country: United Kingdom

Re: Email mail merge using Outlook 2007

silly question but do the contacts all have email addresses?

Copper Contributor
Posts: 21
Country: United Kingdom

Re: Email mail merge using Outlook 2007

yes they all have emai laddresses, and no the entry in the knowlege base did not help. i had that setting already checked
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Email mail merge using Outlook 2007

Are the items in Drafts blank (no body) if you open them?

 

Is Outlook open when doing the merge?