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Email links not always working

Copper Contributor
Posts: 34
Country: United_Kingdom

Email links not always working

We are using Act! v19.2

 

One of our users is experiencing problems when clicking on the email link - sometime it works & others it freezes.

 

Any ideas please?

 

Interestingly the users with the newest PC's (pre-loaded with windows 10) are the ones that have the majority of problems with Act!.

Bronze Elite Contributor
Posts: 1,409
Country: United_Kingdom

Re: Email links not always working

Could you let us know the version of office including Outlook build number? Is it different for those with the problem?

Copper Contributor
Posts: 34
Country: United_Kingdom

Re: Email links not always working

Outlook 2010, version 14.0.7182.5000 (32 bit)

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Email links not always working

Hi Beckyp,

 

Is the issue occuring when you're clicking the large E-mail button in the toolbar, or when clicking the email addresses themselves in the detail view or list view?

 

I'd suggest running an office repair to try and resolve this issue.

Copper Contributor
Posts: 34
Country: United_Kingdom

Re: Email links not always working

Hi Gary

 

It is when we click on the email address within the detail view.