04-22-2013 02:45 AM
On any contact when I click the email hyperlink instead of opening an outlook compose message window it displays an error referencing bad memory. On other machine the linkage works. I have checked for the add-in in outlook and deleted and reconnected the database through the email linkage setup wizard. Still the same. Any suggrestions?
04-22-2013 03:01 AM
Which version of ACT! are you using? It seems to be machine specific which in a way is a good thing in some ways.
Try working through the points on this KB article and let us know if that has helped or not, then we can try a few other things.
04-22-2013 07:14 AM
Ok lets try re-regerstering the redemption.dll.
start the command prompt and navigate to the ACT! application folder.
Ensure ACT! and Outlook are closed
At the command prompt type in:
click OK and then try to see if you have the functionality back.
04-22-2013 08:21 AM