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Email hyperlink error

New Member
Posts: 8
Country: United_Kingdom

Email hyperlink error

On any contact when I click the email hyperlink instead of opening an outlook compose message window it displays an error referencing bad memory. On other machine the linkage works. I have checked for the add-in in outlook and deleted and reconnected the database through the email linkage setup wizard. Still the same. Any suggrestions?

Bronze Elite Contributor
Posts: 2,115
Country: United_Kingdom

Re: Email hyperlink error

Hi,

Which version of ACT! are you using? It seems to be machine specific which in a way is a good thing in some ways.

 

Try working through the points on this KB article and let us know if that has helped or not, then we can try a few other things.

 

http://kb.sagesoftwareonline.com/app/answers/detail/a_id/13826/kw/repair%20outlook

Vivek Gargav
Caldere Associates Ltd.
www.caldere.com
vgargav@caldere.com
My Blog
New Member
Posts: 8
Country: United_Kingdom

Re: Email hyperlink error

Act Premium 2012 . Ive tried that kb artical before but to no avail! Cheers

Bronze Elite Contributor
Posts: 2,115
Country: United_Kingdom

Re: Email hyperlink error

Ok lets try re-regerstering the redemption.dll.

 

start the command prompt and navigate to the ACT! application folder.

Ensure ACT! and Outlook are closed

At the command prompt type in:

regsvr32 redemption.dll

 click OK and then try to see if you have the functionality back.

Vivek Gargav
Caldere Associates Ltd.
www.caldere.com
vgargav@caldere.com
My Blog
New Member
Posts: 8
Country: United_Kingdom

Re: Email hyperlink error

[ Edited ]

ActError.jpg

 

Could this be permissions in Windows?

Bronze Elite Contributor
Posts: 2,115
Country: United_Kingdom

Re: Email hyperlink error

Ahh yes sorry, try and run the cmd prompt As Administrator. 

Vivek Gargav
Caldere Associates Ltd.
www.caldere.com
vgargav@caldere.com
My Blog
New Member
Posts: 8
Country: United_Kingdom

Re: Email hyperlink error

Sorry I didn't explain that's the original error mentioned.
Bronze Elite Contributor
Posts: 2,115
Country: United_Kingdom

Re: Email hyperlink error

It could be indicitive of an UAC issue but can also occur from the redemption.dll de-registering itself (please don't ask me how that happens since the honest answer is I wouldn't know how *blush*).

Vivek Gargav
Caldere Associates Ltd.
www.caldere.com
vgargav@caldere.com
My Blog
New Member
Posts: 8
Country: United_Kingdom

Re: Email hyperlink error

Does the command change for 64bit? I get an error stating its not x86
Bronze Elite Contributor
Posts: 2,115
Country: United_Kingdom

Re: Email hyperlink error

Not as far as I am aware. The dll is a 32bit dll. What is the error you're getting?
Vivek Gargav
Caldere Associates Ltd.
www.caldere.com
vgargav@caldere.com
My Blog